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Frequently Asked Questions

Goldfish Aquarium Windows

     

Top Questions

I enter my Keycode and nothing happens OR I am told that it is invalid.
How do I install the Goldfish Aquarium once I have purchased a Keycode?
The Goldfish swim slowly. The Goldfish Aquarium freezes. My computer shuts down or freezes.
How do I get the latest version/Goldfish for the Goldfish Aquarium?
Will I receive a CD with my online order?

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Before You Buy


What upgrades does my purchase entitle me too?
Will I receive a CD with my online order?
What are the Goldfish Aquarium system requirements?
Will the Goldfish Aquarium work with Windows NT 4.0?
Will the Goldfish Aquarium run on my notebook computer?
Will the Goldfish Aquarium run on Dual Monitors?
Do you have a wide screen version of the Goldfish Aquarium available?
Will the Goldfish Aquarium run on a Mac?
Where can I talk to real people who have used this product?


Keycodes

I lost my Keycode OR I made my purchase but have not received my keycode.
I enter my Keycode and nothing happens OR I am told that it is invalid.
How do I copy and paste my Keycode?
I have to enter my Keycode each time.


Installation

How do I test the Goldfish Aquarium on my computer?
How do I install the Goldfish Aquarium once I have purchased a Keycode?
How do I set Goldfish Aquarium as my default screen saver?
How do I uninstall LifeGlobe Goldfish Aquarium?
My Goldfish Aquarium is no longer working correctly. How do I re-install the program?
How do I get the latest version/Goldfish for the Goldfish Aquarium?


Operation

Basic Information - Please Read
Goldfish Aquarium Settings.
Where are the other Fish and how do I choose them?
Troubleshooting

Troubleshooting


The Goldfish Aquarium works perfectly on my friend's computer, but not mine. Why?
The Goldfish swim slowly. The Goldfish Aquarium freezes. My computer shuts down or freezes.
Updating Your Video Card Driver.
My Goldfish are plain white with no textures.
When I try to run Goldfish Aquarium I get the error
When I exit the Goldfish Aquarium, my monitor settings are washed out/too bright.
The Goldfish Aquarium does not fill my whole monitor screen.
When Goldfish Aquarium runs, I have no sound.
When I run the Goldfish Aquarium from the shortcut on my desktop, my computer launches a different program.


Miscellaneous

What kind of Goldfish come with the Goldfish Aqurium?
Why is there a limit of five fish for Goldfish Aquarium?

 

Top Questions

I enter my Keycode and nothing happens OR I am told that it is invalid.

There are three things that can cause this error.

1. Some characters in the Keycode can be easily confused (i.e. O and zero, capitol I and the number one, etc.). Try to copy and paste your Keycode into the registration space to avoid any possible input errors.

2. You may be attempting to use your code in another version of the Goldfish Aquarium. Check your confirmation email to see which version you purchased and make sure this is the version you downloaded.

3. Your copy of Goldfish Aquarium may have been corrupted during download or installation. Try downloading a new copy of the program and reinstalling it. Be sure to deactivate your anti-virus software for the duration of the download and install.
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How do I install the Goldfish Aquarium once I have purchased a Keycode?

Once you have purchased your keycode you can activate the full version of the program. To properly install the Goldfish Aquarium, and activate the full version, follow the instructions below (If you have already installed the newest demo version, skip to step #6):

1. IMPORTANT: Before installing, make sure your desktop color is set to 16 bit color, have your keycode handy and be sure your anti-virus software is deactivated for the duration of the download and install.

2. Delete any old versions of Goldfish Aquarium on your system to avoid conflicts.

3. Download the newest release of Goldfish Aquarium.

4. After downloading the program, find the folder you downloaded to and double-click on the Goldfish Aquarium file. This will run the Goldfish Aquarium Setup Wizard, which will install Goldfish Aquarium on your computer, simply read and follow the instructions for installation.

5. Once the installation process is complete, there should be a new icon on your desktop that looks like an orange and white Goldfish.

6. Double-click on the Goldfish to bring up the registration window.

7. Copy and paste your keycode into the registration space to avoid any possible input errors (Some characters can be easily mixed up i.e. the letter O and zero, capitol I and the number one, etc.) and press enter.

8. Once the program is running, press the space bar to change your settings.

9. Don't forget to reactivate your anti-virus software when you are finished.
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The Goldfish swim slowly. The Goldfish Aquarium freezes. My computer shuts down or freezes.

There are a few things that can cause this problem so let's try a couple of basic fixes. Any combination of the below may get your Goldfish moving again.

1. First, be sure you have your desktop color resolution set to 16bit (This is called High Color on WIN98, but Medium Color on WINXP).

2. Some systems do not have sufficient resources to support all five Goldfish, resulting in periodic lock ups. Try turning one or two of the fish, or the bubble column off to see if it helps.

3. If you are running the full registered version, hit the space bar to bring up the Settings menu. Click the "Settings" tab. De-select the "Desktop resolution" option and chose another resolution like 800x600. Also de-select the "Exit on mouse move" if it is enabled.

4. Sometimes a program (Some Internet connections, communication/chat programs and media players) will access the system periodically and terminate or disrupt Goldfish Aquarium. Try disabling these types of programs to see if it makes a difference.

If you go through all of the basic fixes and your Aquarium is still slow or freezing, the problem may be your video card driver.
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How do I get the latest version/Goldfish for the Goldfish Aquarium?

The Goldfish in Goldfish Aquarium are a part of the program itself, so they cannot be downloaded separately. To update to the newest version of the program, please go though the following steps:

1. Perform the long version of the Uninstall process.

2. Install the program.

These two steps will give you the latest version of the Goldfish Aquarium, with all of the new Goldfish.
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Will I receive a CD with my online order?

No.


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Before You Buy

Basic Information - Please Read


Before purchasing the LifeGlobe Goldfish Aquarium we strongly recommend you test the program to see if it works on your computer. You can do this by downloading the program and running the demo version.
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What upgrades does my purchase entitle me too?


If you purchased version 1, you can download all version 1 upgrades for free.

If and when we produce a version 2 of the Goldfish Aquarium, all customers thatwish to upgrade to the new version will need to purchase the product again.
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Will I receive a CD with my online order?


No.


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What are the Goldfish Aquarium system requirements?


To run LifeGlobe Goldfish Aquarium, you will need:


Windows 98, 98SE, ME, 2000, or XP (Home or Professional).

A Pentium-class CPU (120 MHz or faster).

32 MB of system RAM.

A DirectX 7 compatible, 3D Accelerator Video Card with 16 MB or more of on-board RAM.

5 MB of free Hard Disk Space.

DirectX 7 or better installed on your computer.

The latest drivers for your video card. These are best found at the video card manufacturer's site. The Windows update feature is not sufficient for this task.
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Will the Goldfish Aquarium work with Windows NT 4.0?


No.

Goldfish Aquarium will not work on Windows NT 4.0. Goldfish Aquarium requires DirectX 6 or better to run and Windows NT 4.0 does not support DirectX.
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Will the Goldfish Aquarium run on my notebook computer?


Only notebooks with a GeForce2Go, Rage Mobility or S3 Savage chip will run the Goldfish Aquarium. The NeoMagic chip will not work.
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Will the Goldfish Aquarium run on Dual Monitors?


Not yet.

We are working on built-in support for dual-monitor setups. Currently, running Goldfish Aquarium on a dual monitor system will either blacken one monitor or not affect it at all. Dual monitor support is a feature that we are working on for our next upgrade, which should be available soon.

Thank you for your patience.
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Do you have a wide screen version of the Goldfish Aquarium available?


Not yet, but very soon.
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Will the Goldfish Aquarium run on a Mac?


Not yet.

We are creating a version of the LifeGlobe Goldfish Aquarium for Mac OSX. This version should be available soon.
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Keycodes

I lost my Keycode OR I made my purchase but have not received my keycode.


Email us the following information where applicable and we can retrieve your information from our customer database:


The full name you registered under.
The Order Number from your confirmation e-mail.
Both the first four AND last four numbers of the credit card you used.
Your email address at the time of purchase.
Your old Keycode. (If you are upgrading from an older code)
The date of your purchase.
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I enter my Keycode and nothing happens OR I am told that it is invalid.


There are three things that can cause this error.

1. Some characters in the Keycode can be easily confused (i.e. O and zero, capitol I and the number one, etc.). Try to copy and paste your Keycode into the registration space to avoid any possible input errors.

2. You may be attempting to use your code in another version of the Goldfish Aquarium. Check your confirmation email to see which version you purchased and make sure this is the version you downloaded.

3. Your copy of Goldfish Aquarium may have been corrupted during download or installation. Try downloading a new copy of the program and reinstalling it. Be sure to deactivate your anti-virus software for the duration of the download and install.
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How do I copy and paste my Keycode?


To copy and paste the Keycode, do the following:

1. Hold down the left mouse button and pass the cursor over the Keycode. This will highlight the code in black.
2. Let go of the mouse button and move the cursor to the center of the highlight without pressing any buttons.
3. Press the right-most mouse button and select "Copy" from the pop-up menu.
4. Double-click on the Goldfish Aquarium icon to bring up the registration window.
5. Put the cursor in the registration box, click the right-most mouse button again and select "Paste" from the pop-up menu. The Keycode should appear in the registration box. Be sure to eliminate any spaces before or after the code so you can have a clean paste.
6. Press the Enter key. The program should start right up.
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I have to enter my Keycode each time.


On a computer with multiple user profiles, only profiles that have administrator access can effect changes to the computer's registry, where our Keycode is stored. Not having Administrator access to the computer means that Goldfish Aquarium cannot register itself correctly. You will have to change each user profile to accept registry changes and then enter the Keycode into each profile.

To change the user profile in Win 2000/XP:
1. Click on the START button and select "Control Panel".
2. Double-click "User Accounts".
3. Select the task "Change an Account" and then click on the account to be changed.
4. Click on "Change my account type" and read the instructions for changing each profile to "Administrator" status.
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Installation

How do I test the Goldfish Aquarium on my computer?


There is no separate "demo version" of Goldfish Aquarium. We built the Goldfish Aquarium to act as a demo unless you entered a valid keycode. To properly install LifeGlobe Goldfish Aquarium, and activate the demo mode, follow the instructions below:

1. IMPORTANT: Before installing, make sure your desktop color is set to 16 bit. Also, be sure your anti-virus software is deactivated for the duration of the download and install.

2. Delete any old versions of Goldfish Aquarium on your system to avoid conflicts.

3. Disable any virus protection software you might be running for the duration of the download and installation.

4. Download the newest release of Goldfish Aquarium.

5. After downloading the program, find the folder you downloaded to and double-click on the Goldfish Aquarium file. This will run the Setup Wizard, which will install Goldfish Aquarium on your computer, simply read and follow the instructions for installation.

6. Once the installation process is complete, there should be a new icon on your desktop that looks like a pair of orange and white fish. Double-click on the new Fish icon to bring up the registration box.

7. Type LIFEGLOBE into the registration box. This will unlock the demo mode.

8. Don't forget to reactivate your anti-virus software.

9. While the Goldfish Aquarium is running, press the space bar to change your settings.

10. Let the Goldfish Aquarium run for a little while to be sure everything is working properly. If you have any problems consult the troubleshooting section of our FAQ.
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How do I install the Goldfish Aquarium once I have purchased a Keycode?


Once you have purchased your keycode you can activate the full version of the program. To properly install the Goldfish Aquarium, and activate the full version, follow the instructions below (If you have already installed the newest demo version, skip to step #6):

1. IMPORTANT: Before installing, make sure your desktop color is set to 16 bit color, have your keycode handy and be sure your anti-virus software is deactivated for the duration of the download and install.

2. Delete any old versions of Goldfish Aquarium on your system to avoid conflicts.

3. Download the newest release of Goldfish Aquarium.

4. After downloading the program, find the folder you downloaded to and double-click on the Goldfish Aquarium file. This will run the Goldfish Aquarium Setup Wizard, which will install Goldfish Aquarium on your computer, simply read and follow the instructions for installation.

5. Once the installation process is complete, there should be a new icon on your desktop that looks like an orange and white Goldfish.

6. Double-click on the Goldfish to bring up the registration window.

7. Copy and paste your keycode into the registration space to avoid any possible input errors (Some characters can be easily mixed up i.e. the letter O and zero, capitol I and the number one, etc.) and press enter.

8. Once the program is running, press the space bar to change your settings.

9. Don't forget to reactivate your anti-virus software when you are finished.
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How do I set Goldfish Aquarium as my default screen saver?


To set Goldfish Aquarium as your screensaver follow the instructions below:

1. Right-click on your desktop. This will bring up a small menu window.
2. Select "Properties" from the menu. This will open the "Display Properties" window.
3. Click on the tab along the top marked "Screen Saver".
4. Using the scrolling menu, select Goldfish Aquarium. The Goldfish Aquarium logo should appear in the small computer monitor at the top of this window.
5. The length of time until the screen saver activates can be adjusted at the right.
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How do I uninstall LifeGlobe Goldfish Aquarium?


The simplest way to unisntall the Goldfish Aquarium is to run the Uninstall option through the Start menu under Programs/LifeGlobe/Goldfish Aquarium. Alternatively you can use the Add/Remove Programs utility located in the Control Panel to remove Goldfish Aquarium.

This should clean your system of any Goldfish Aquarium data. However, if you want to be doubly sure, you can go through the longer uninstall process below:

1. First remove any previous versions of the Goldfish Aquarium from your system. Click on the Start button then select "Find" or "Search" and search for all copies of "goldfish.scr" from your system. When the list of files displays in the Find window, just right click on each of our fish icons and choose delete.

2. Click on the Start button then select Programs/LifeGlobe/Goldfish Aquarium/Uninstall LifeGlobe Goldfish Aquarium.

3. Re-boot your computer. Your Computer should now be completely free of all Goldfish Aquarium data and programs.
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My Goldfish Aquarium is no longer working correctly. How do I re-install the program?


There are several cases where you may need to uninstall and reinstall the Goldfish Aquarium. Please consult the Troubleshooting section of our FAQ first for a solution there. However, corrupt downloads, new system settings, new video card drivers, or other such circumstances may make the Goldfish Aquarium stop running properly. If you cannot find another solution and would like to do a full re-install of the program we suggest the following steps:

1. Perform the long version of the Uninstall process.

2. Install the program.

These two steps will give you a clean slate as it were, allowing the Goldfish Aquarium to adjust to your system's current settings.
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How do I get the latest version/Goldfish for the Goldfish Aquarium?


The Goldfish in Goldfish Aquarium are a part of the program itself, so they cannot be downloaded separately. To update to the newest version of the program, please go though the following steps:

1. Perform the long version of the Uninstall process.

2. Install the program.

These two steps will give you the latest version of the Goldfish Aquarium, with all of the new Goldfish.
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Operation

Basic Information - Please Read


Hotkeys for the Goldfish Aquarium:

ESC - Exit program.
'Space' - Settings menu.
A - About window.
H - Help window.
B - Bubble sound on/off.
Ctrl-B - Bubbles on/off.
F - Full screen/windowed mode.
L - Automatic light changes on/off.
M - Enable/disable Exit on Mouse Move.
Crtl-R - Restore default settings.
S - Show frame rate information.
W - Wireframe/normal mode.
P - Cycle through tanks.
'[' and ']' - Cycle forward/backward through tank.
Up/Down Arrow - Main Lights up/down.
Right/Left Arrow - Background lights up/down.

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Goldfish Aquarium Settings.


Exit on Mouse Move - If this is checked; you can exit the Goldfish Aquarium by moving your mouse or pressing a non-hotkey (see above) on your keyboard. If this option is not checked, you can only exit the screensaver by pressing the ESC key.

Disable Monitor Sleep Mode - Some monitors will shutdown after a period of time. This option allows the Goldfish Aquarium to override this shutdown and continue playing the screensaver on your monitor.

Always on Top in Windowed Mode - When the Goldfish Aquarium is in Windowed Mode (See "W" hot key above.) this option will place the screensaver window over any other program you are running.

Limit Frame Rate - Forces the frame rate (animation speed) of the Goldfish Aquarium to the frequency you select. If the Goldfish Aquarium is jerking, or running slowly, you may need to reduce the frame rate below the default 62 by using the slider bar.

Windows Resolution and Color Bit - Controls the Desktop resolution and Color depth settings that the Goldfish Aquarium uses when it runs full screen.
Resolution Dropdown menu - "Default Desktop Resolution" will match the screensaver display to your current desktop settings.

16/32 bit - Forces screensaver to display at 16 or 32bit color depth regardless of desktop settings.

Reset to Default - This button will return ALL options back to their default settings.

Tank Configuration - This window shows you the tank views. Checking the boxes to the left of each tank view will select it for cycling.
Cycle Selected Tanks - Checking this option will cycle the tanks from the list chosen above.

Time Slider - Determines the length of time that each tank view is displayed before cycling to the next. From 8 seconds to 10 minutes.

Automatic Lights - To prevent your monitor from burning in, the Goldfish Aquarium will cycle the lighting from light to dark in the foreground and background of the tank independently. Un-checking this box will give you full control of the lighting.

Delay Slider - Determines the length, from light to dark, of the lighting cycle when in Automatic lighting mode.

Lights Sliders - Manual setting for the lighting when not in Automatic lighting mode.

Bubbles - Turns bubbles on and off.

Frequency Slider - Controls how many bubbles will be seen in the background.
Debris - Turns small floating particles on and off.

Sound - Bubble column sound.

Volume Slider - Controls bubble volume.

Always On - Bubble sound will always be heard when the Aquarium is running.

When Active - Bubble sound will only be heard when the Aquarium window is visible. Helpful when Goldfish Aquarium is in Windowed mode (see "F" hotkey above.)

Off - Turns off bubble sound entirely.
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Where are the other Fish and how do I choose them?


The Goldfish Aquarium can display up to five fish at a time, from a library of exotic breeds. To access and use this library, please follow the instructions below:

1. Press the space bar while the program is running. This will bring up the Settings window.

2. Click on the "Fish" tab. This will take you to the Fish selection page of the Settings window. On the right you will see a visual library of Goldfish to choose from. On the top left are a number of slots showing the Fish currently chosen for your tank. The bottom will show vital information on each Fish.

3. By left-clicking on a Fish you can see its information in the bottom left. By double-clicking, you can set the Fish as one of your tank choices, filling one of your slots. Double-clicking the "X" (OFF) will leave that slot blank and the Goldfish Aquarium will have one fewer fish on the screen. If you double-click the "?" (RANDOM) the Goldfish Aquarium will pick a fish for you at random, every time you open the program.

4. Checking the option "Don't Duplicate Random Choices" will make sure that no random choices are the same.

We will be adding more Goldfish to the library in the future.
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Troubleshooting

Basic Information - Please Read


The graphics used in the LifeGlobe Goldfish Aquarium require a fairly up-to-date computer with a strong graphics card. Our realistic graphics use the same system resources as some video games. If you do not have your computer set up for this kind of activity, do not worry, 99% of all graphics problems can be solved by simply updating your computer's video card drivers. See the driver update section.

The best way to test the Goldfish Aquarium's compatibility is to download the program and run the demo version as outlined HERE.
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The Goldfish Aquarium works perfectly on my friend's computer, but not mine. Why?


We are sorry, but without knowing the exact specifications of both computers, this is impossible to answer. If you cannot find the answer to your problem in this FAQ, you may fill out a troubleshooting form found HERE, to help us solve your problem.
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The Goldfish swim slowly. The Goldfish Aquarium freezes. My computer shuts down or freezes.


There are a few things that can cause this problem so let's try a couple of basic fixes. Any combination of the below may get your Goldfish moving again.

1. First, be sure you have your desktop color resolution set to 16bit (This is called High Color on WIN98, but Medium Color on WINXP).

2. Some systems do not have sufficient resources to support all five Goldfish, resulting in periodic lock ups. Try turning one or two of the fish, or the bubble column off to see if it helps.

3. If you are running the full registered version, hit the space bar to bring up the Settings menu. Click the "Settings" tab. De-select the "Desktop resolution" option and chose another resolution like 800x600. Also de-select the "Exit on mouse move" if it is enabled.

4. Sometimes a program (Some Internet connections, communication/chat programs and media players) will access the system periodically and terminate or disrupt Goldfish Aquarium. Try disabling these types of programs to see if it makes a difference.

If you go through all of the basic fixes and your Aquarium is still slow or freezing, the problem may be your video card driver. Click HERE for information on how to check and update your video card driver.
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Updating Your Video Card Driver.


It is important to make sure you have the latest driver for your video card from the manufacturer. We have found that outdated drivers are the number one reason for many graphics problems. PLEASE NOTE - The Windows update function is often not sufficient for updating your video card drivers.

To check which video card you have, follow the instructions below:

1. Right click on the "My computer" icon and choose "Properties".
2. Click on the "Device Manager" tab. In Windows XP or 2000 you can open Device Manager by double-clicking on the System icon in Control Panel (located in the Start menu), choosing the "Hardware" tab, and clicking "Device Manager" button.
3. Now click on the "+" sign next to the entry "Display Adapters". This will open a branch under the "Display Adapters" heading listing your video card or chip set.
4. Double-click this branch to bring up the video card properties. In the properties window, the "General" tab will show you your card and manufacturer. The "Driver" tab will tell you the date your drivers were last updated.
5. The "Update Driver" button at the bottom of this screen will also not suffice for your update.

Video card manufacturers update their drivers once every THREE to SIX months. These new drivers can usually be found on their websites. Using the information you gathered above about your video card, you should search the Internet for the manufacturer's website and download the driver from there.

Read the installation information on the manufacturer's site very carefully. There is no standard way to install updated drivers, though many companies are including auto-installers with their driver downloads.

If, and only if, the new driver does not solve the problem you may need a more compatible driver, possibly an older one. For a list and links to a tested video driver for your video card and operating system, please check the Fan Site HELP.

This is the Inside: LifeGlobe fan site help page. It is kept updated by constant feedback from Aquarium users with all kinds of Windows systems and Windows problems. This is the quickest way to find the most compatible driver for Aquarium, however we recommend that you try the manufacturer's site first.
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My Goldfish are plain white with no textures.


The first thing to try is to run the program. Then press the space bar to bring up the Settings menu. Make sure the option "Exit on Mouse Move" is NOT checked. Then click the Exit button and press Ctrl and the "T" key at the same time. Ctrl-T changes the way Goldfish Aquarium handles the textures (skin) of the Goldfish.

If it works, go back to the Settings menu and change a few of the fish selections to save the new graphic setting.

If this does not work, the problem may be your video card driver.
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When I try to run Goldfish Aquarium I get the error


Your computer may not have Direct X, or may have an old version of Direct X. Direct X is a graphics language program required for running the Goldfish Aquarium. Click on the following link to Microsoft's Direct X website and download the latest version.

If you know that you already have Direct X installed on your computer, than you may want to run the program's self-diagnostic tool as outlined below:

1. Click on the "Start" button and select "Run".
2. Type in "dxdiag" and click OK. This will open the DirectX Diagnostic Tool. The version of DirectX you are running will be displayed toward the bottom of the first page.
3. Go through each tab and click the buttons with the word "Test.." in them. This will take you through a series of diagnostic tests.
4. When you get to the "Display" tab make sure that "Directdraw" and "Direct3D" are enabled. If Direct3D is "Not Available" right click your desktop and click "Properties." Go to the "Settings" tab, click "Advanced." Go to the "Performance" tab and make sure hardware acceleration is set to Full.
5. If you find any problems you will need to download and reinstall DirectX from the link above.
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When I exit the Goldfish Aquarium, my monitor settings are washed out/too bright.


This is a problem that only occurs with ATI video cards. You need to change your setting for Overlay Brightness as outlined below:

1. Right click on your Desktop.
2. Click Properties.
3. Click the "Settings" tab.
4. Click the "Advanced..." button in the bottom right corner.
5. Click the "ATI Color" tab.
6. Along with the setting for Desktop Brightness is a setting for Overlay Brightness. Set the Overlay brightness to the minimum.
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The Goldfish Aquarium does not fill my whole monitor screen.


The geometry on your monitor for the screen mode the Goldfish Aquarium is using may not be edge-to-edge. Try adjusting your monitor settings. These are usually located on the front of your monitor. Your monitor should save these changes and they should only be in effect when the Goldfish Aquarium is running.

If you still cannot get the display to fill the screen you may have to override the refresh setting in DirectX. Check your monitor manufacturer's web site and see what the optimal refresh rate is for the resolution you want to run.

1. Click on the "Start" button and select "Run".
2. Type dxdiag and click "OK".
3. Click the "More Help" tab.
4. Click the "Override" button.
5. Enter the optimal refresh rate for your monitor. DirectX limits some programs to 60hz by default.
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When Goldfish Aquarium runs, I have no sound.


Try to remove and reinstall your Audio Compression software.

1. In Windows98 or ME click on the Start button then select Settings/Control Panel/Add-Remove Programs.
2. Click Windows Setup, scroll to and select Multimedia then click the "Details" button.
3. Uncheck "Audio Compression" and click "Apply".
4. Re-check "Audio Compression" to re-install (at this point you might be asked to insert your Windows disk) and click OK.

If you are running another operating system or the Aquarium sound still does not work, we suggest you uninstall and reinstall your sound card driver. The latest version should be available on your computer manufacturer's website and/or your sound card/chip manufacturer's website. Check there also for specific instructions on how to uninstall and reinstall.

To check which sound card you have click on the "Start" button, select "Run" and type in "dxdiag" then click OK. This will open the DirectX Diagnostic Tool. Click the Sound tab. Your sound card will be listed under the Device heading.
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When I run the Goldfish Aquarium from the shortcut on my desktop, my computer launches a different program.


AutoCAD or some other program has changed the association of the .scr file type. Here is a way to work around that:

1. Open your My Documents folder and select "View" ("Tools" for Windows XP) from the Menu Bar then click on "Folder Options..."

2. Click the "View" tab, uncheck "Hide file extensions for known file types" and click the "Apply" button. This will allow you to view the file extensions for all files.

3. Close your My Documents window.

4. Delete the LifeGlobe Aquarium icon from your Desktop.

5. Copy and Paste the Goldfish.scr file to your Desktop from your C:\Windows\System (System32 for Windows XP) folder.

6. Right-click on the new Aquarium icon and select "Rename" from the menu. Change the Icon's name to Goldfish.exe. You can now run the Goldfish Aquarium manually by double-clicking this Icon.
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Miscellaneous

What kind of Goldfish come with the Goldfish Aqurium?


You can find the current list of Goldfish on the Meet the Fish page of our website.

If you do not see the Goldfish you like, Email us a picture and we will add it to our suggestions!
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Why is there a limit of five fish for Goldfish Aquarium?


The graphics overhead for more fish slows the system down too much. We know that many people have very powerful graphics cards, which are producing 100 frames per second, but most do not, and we want the Aquarium to be a satisfying experience for the largest possible audience.
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